Contact English Learning Hub
Reach our team and level up your learning journey
Whether you need support, want to share feedback, or are exploring a partnership, our team is here to help you make the most of your gamified English learning experience.
Choose how you want to connect
- Contact form: Get in touch directly using the form below for any question, idea, or issue.
- Email: For detailed or ongoing conversations, email us at [email protected].
- Social: Follow and message us on your preferred channels (links displayed in the footer) for quick updates.
We review every message carefully and route it to the right person, whether it is about gameplay mechanics, content quality, partnerships, or technical bugs.
Support & assistance
Need help navigating English Learning Hub, accessing a level, or troubleshooting a technical issue? Our support team is ready to assist so you can stay focused on progressing through your learning quests.
- Account access, profile, or notification issues
- Technical difficulties with lessons, challenges, or rewards
- Questions about navigating sections like Overview, Mechanics, or Levels
For urgent learning interruptions, include “Support” in your subject line so we can prioritise your ticket.
Feedback & experience sharing
Your feedback directly shapes how English Learning Hub evolves. Tell us what feels fun, what feels challenging, and what would make this learning game even more engaging.
- Suggestions for new lesson types, quests, or challenges
- Thoughts on difficulty curves, pacing, or rewards
- Ideas for new topics you would like to see in the Blog or Challenges sections
Select “Feedback & Suggestions” in the form topic to help us route your ideas to the right designers and educators.
Business & partnership inquiries
We collaborate with educators, organisations, and affiliates who want to bring gamified English learning to their learners or audiences.
- Educational partnerships and curriculum integrations
- Licensing, white-label, or bulk-access discussions
- Affiliate, sponsorship, or co-marketing opportunities
Choose “Business & Partnerships” in the topic field, and outline your idea, audience, and goals so our team can respond with tailored options.
Press & media requests
For interview requests, press materials, or story ideas that explore gamified learning and English proficiency, our communications team can provide facts, demos, and expert commentary.
- Media interviews and podcast appearances
- Press releases, platform highlights, and product shots
- Background information on the English Learning Hub experience
Select “Press & Media” in the contact form and include your publication, format, and timeline.
Bug reports & feature requests
Help us keep English Learning Hub smooth, stable, and exciting. If you spot a glitch in the game flow or imagine a feature that would boost learning, we want to hear from you.
- Visual or functional bugs in levels, challenges, or rewards
- Accessibility or usability issues across devices
- Ideas for new mechanics that link to Rewards or Features
Include your device, browser, approximate time, and a short description of what you were doing when the issue appeared. Screenshots or copied error messages are especially helpful.
Location, time zones & hours
English Learning Hub is an online-first platform accessible from anywhere in the world. While learners can log in at any time, our core team operates primarily from Australia.
- Primary region
- Based in Australia, supporting a global English-learning audience.
- Core support hours
- Monday to Friday, 9:00–18:00 AEST (excluding major public holidays).
- Worldwide access
- The learning platform and content, including Overview, Challenges, and Blog, remain available 24/7.
Messages received outside core hours are queued and handled as soon as the team is back online.
Send us a message
Use the form to contact English Learning Hub about support, feedback, partnerships, media, or feature ideas. We will review your message and reply as soon as we can.
- Designed to be accessible and easy to complete on any device.
- Helps us route your question to the right specialist quickly.
- Connects learners, educators, and partners through a single channel.
We aim to respond within 24–48 business hours. Complex technical or partnership questions may take a little longer while we gather the best possible answer, but we will always acknowledge your message and keep you informed.
Privacy notice
Your details are used solely to respond to your request and to improve English Learning Hub. We do not sell your information. For more information, review our Privacy Policy and Cookie Policy.
Explore guides while you wait
While our team reviews your message, you can keep progressing through the English Learning Hub experience.